Cancellation Policy

This Cancellation Policy (“Policy”) explains how cancellations, rescheduling, and missed appointments are handled by Cole Cleaning Service (“Company,” “we,” “our,” or “us”). By booking or receiving services, you agree to the terms below.

1. Standard Cancellation Notice

We require at least 24 hours’ notice to cancel or reschedule any cleaning appointment. Providing advance notice allows us to adjust our schedule and offer the time slot to another customer.

2. Same‑Day Cancellations

Cancellations made less than 24 hours before the scheduled appointment may incur a same‑day cancellation fee. This fee helps cover travel time, staffing, and the reserved appointment window.

3. Missed Appointments / Lockouts

A missed appointment or lockout occurs when our team arrives but cannot access the property. Examples include:

• No one present to allow entry
• Incorrect or missing entry instructions
• Locked doors with no access method provided
• Unsafe conditions preventing service

Missed appointments or lockouts may result in a full or partial service fee, depending on the circumstances.

4. Recurring Service Cancellations

For weekly, bi‑weekly, or monthly cleaning plans:

• Canceling a single appointment still requires 24 hours’ notice
• Canceling ongoing recurring service may require written notice

If recurring service is canceled without proper notice, a fee may apply to cover scheduling disruptions.

5. Rescheduling

Rescheduling is always allowed with proper notice. Appointments rescheduled with less than 24 hours’ notice may be treated as cancellations and subject to fees.

6. Emergency Situations

We understand emergencies happen. If you experience a genuine emergency (medical issue, family emergency, severe weather, etc.), please contact us as soon as possible. Fees may be waived at our discretion.

7. Company‑Initiated Cancellations

Cole Cleaning Service may cancel or reschedule appointments due to:

• Severe weather
• Staff illness
• Safety concerns
• Equipment issues

If we must cancel, we will notify you promptly and offer the next available appointment.

8. Payment of Fees

Any cancellation or lockout fees will be added to your invoice and must be paid before future services can be scheduled.

9. Policy Updates

We may update this Policy at any time. Updated versions will be posted on colecleaningservice.com and take effect immediately.

10. Contact Information

Cole Cleaning Service
3519 Winchester Dr.
Leavenworth, KS 66048
Email: chet@colecleaningservice.com
Phone: 913-683-1141