Service Agreement

This Service Agreement (“Agreement”) outlines the terms under which Cole Cleaning Service (“Company,” “we,” “our,” or “us”) provides cleaning services (“Services”) to the client (“Customer,” “you,” or “your”). By scheduling, booking, or receiving Services from us, you agree to the terms below.

1. Scope of Services

Cole Cleaning Service provides residential and commercial cleaning services as described on our website and in your service quote. Specific tasks, frequency, and service level will be detailed in your individualized service plan or invoice. Services may include:

• Standard cleaning
• Deep cleaning
• Move‑in/move‑out cleaning
• Specialty cleaning (e.g., appliances, windows, carpets)
• Recurring scheduled cleanings

Any tasks not listed in your quote or service plan are considered outside the scope and may require additional fees.

2. Scheduling & Access

You agree to provide safe and reasonable access to the property at the scheduled service time. This includes:

• Ensuring someone is present OR providing entry instructions
• Securing pets if necessary
• Removing hazards that may interfere with cleaning

If we cannot access the property, the appointment may be marked as a lockout, and a fee may apply.

3. Quotes, Pricing & Payment

All quotes are estimates based on the information you provide. Final pricing may vary depending on:

• Actual condition of the property
• Additional tasks requested
• Time required to complete the job

Payment terms:

• Payment is due upon completion of service unless otherwise stated
• Accepted payment methods will be listed on your invoice
• Late payments may incur fees

4. Customer Responsibilities

To ensure efficient service, you agree to:

• Declutter areas to be cleaned unless decluttering is included in your service plan
• Notify us of any fragile items, special materials, or surfaces requiring unique care
• Inform us of any health, safety, or environmental concerns

We are not responsible for damage caused by undisclosed fragile or improperly installed items.

5. Satisfaction Guarantee

If you are not satisfied with any part of the service, notify us within 24 hours.  After 24 hours, the service will be considered complete.

6. Cancellations & Rescheduling

To cancel or reschedule, please provide at least 24 hours’ notice. Fees may apply for:

• Same‑day cancellations
• Missed appointments
• Lockouts

7. Supplies & Equipment

Cole Cleaning Service provides its own cleaning supplies and equipment unless otherwise agreed. If you request the use of your personal products, you assume responsibility for any adverse reactions or results.

8. Health & Safety

We reserve the right to refuse service if conditions pose a health or safety risk, including:

• Mold
• Infestations
• Hazardous materials
• Aggressive pets

If service cannot be completed due to unsafe conditions, a fee may apply.

9. Damage & Liability

We take great care while cleaning your property. However:

• Minor wear‑and‑tear or pre‑existing damage is not our responsibility
• We are not liable for items that are improperly installed, unsecured, or fragile
• Our liability is limited to the cost of the service provided

To the fullest extent permitted by Kansas law, we are not responsible for indirect, incidental, or consequential damages.

10. Termination of Services

Either party may terminate ongoing services with written notice. Any outstanding balances must be paid before termination becomes effective.

11. Changes to Agreement

We may update this Agreement at any time. Updated versions will be posted on colecleaningservice.com and take effect immediately.

12. Governing Law

This Agreement is governed by the laws of the State of Kansas.

13. Contact Information

Cole Cleaning Service
3519 Winchester Dr.
Leavenworth, KS 66048
Email: chet@colecleaningservice.com
Phone: 913-683-1141